Return & Refund Policy

Effective Date: 20 July 2026

At Horizonal Media, we are committed to providing high-quality digital educational resources designed to support learning, personal growth and practical knowledge.

As all of our products are supplied as digital downloads, our return and refund policy differs from that of physical goods. Please read this policy carefully before completing your purchase.

1. Digital Products

All products sold by Horizonal Media are digital downloads delivered electronically. No physical products are shipped unless explicitly stated.

By completing your purchase, you expressly consent to the immediate delivery of digital content and acknowledge that, where permitted under applicable European Union consumer law, your statutory right to withdraw from the purchase ends once the download or access to the digital content begins.

2. Returns

Due to the nature of digital products, we do not normally accept returns once a product has been downloaded, accessed or delivered electronically.

This policy helps protect our intellectual property and ensures fairness for all customers.

3. Refund Eligibility

Although refunds are generally not available for digital downloads, we understand that genuine issues can occur.

We may offer a refund, replacement or other appropriate resolution in circumstances such as:

• Accidental duplicate purchases.
• Broken or corrupted download files.
• Download links that do not work.
• Technical issues preventing access after successful payment.
• Incorrect digital products being supplied.
• Verified billing or payment errors.

Where possible, we will first attempt to resolve the issue by restoring access or providing a replacement download.

4. Non-Refundable Situations

Refunds will not normally be provided where:

• You changed your mind after downloading the product.
• You no longer require the product.
• You purchased the wrong product after completing your order.
• You expected content different from the product description.
• Your device is incompatible with the downloaded file.
• You failed to read the product description before purchasing.

Nothing in this policy limits your statutory rights under applicable Irish or European Union consumer protection laws.

5. Requesting Support

If you experience any issue with your purchase, please contact us as soon as possible and include:

• Your order number.
• The email address used for the purchase.
• A description of the issue.
• Screenshots where helpful.

Providing complete information helps us investigate and resolve your request more quickly.

6. Response Time

We aim to respond to all customer enquiries within 1–5 business days. More complex enquiries may require additional time, but we will keep you informed throughout the process.

7. Changes to this Policy

We may update this Return & Refund Policy from time to time to reflect changes to our products, services or legal obligations. The latest version will always be available on this page together with its effective date.

8. Contact Us

If you have any questions regarding this policy or need assistance with your purchase, please contact us.

Horizonal Media
Email: hello@horizonalmedia.com